Last July 17, 2010 I went to Globe Business Center at SM Dasmariñas to inquire about the Globe Wimax Internet plan. And so the agent explained to me the service they can offer and i can say that it is pretty tempting so I applied for a 1mbps plan. They said that it will only take me a maximum 10 days for the modem to be installed in our house and I said okay, that would be fine. They also informed me that there will be a customer service representative that will call me to inform me of the installation date. They asked me to pay a 500 installation fee which I did and I went home right after the transaction.
It was July 19th when a CSR from Globe called me and informed me that they will install the modem the following day which is July 20th, anytime from 8 in the morning to 12 noon. So since I'm at work that day, I told them that my mother will be the one to attend to them. So the conversation went on smoothly. They even verified our home address and the nearest landmark to it.
Come July 20th, no one from Globe showed up. So I thought they were not able to come because it was rainy that day (though yes, it is a silly excuse to think of). Still we waited the following day and the day after that. July 22nd when I called their customer service hotline to follow up. They told me that they cannot give me any feedback yet because my account is not yet activated in their system. So I asked the agent if I can have the land line number of Globe Business Center at Sm Dasmariñas so I can make a follow up as to what happened why no one showed up on the said schedule and they asked for apologies that they only share some limited informations and that they cannot give me the number of the Business Center. Instead they told me that if I want to make the transaction faster, I must go there personally to follow up.
It was a hassle and still I sticked to their word that it will be installed in 10 days or less so I waited until July 27th. July 28th I made a follow up again in their hotline and they told me that my account has been created and they are still checking the service because they went to a different address. I was informed that the encoded address was General Mariano Alvarez, Cavite instead of Dasmariñas, Cavite. I gave a mental note to myself to stay calm even though that moment I want to freaking shout to then because of their stupidity. Still, they assured me that they are fixing the problem, and that I should wait for 24-48 hours.
48 hours passed and there's still no feedback. I made a follow up (again) last July 31 hoping that they might be able to install the modem the following day so I will be the one to attend to them. Again they told me that the support group is still checking with my concern and that (again) i should wait for another 24-48 hours. And yes I patiently waited. August 2 when i made another follow up and all I got was the same blah blah blahs as before. I am getting really impatient and really hot headed too.
Today, August 4, I made another follow and gave myself a mental note that If I don't get a decent explanation or a different explanation from what they have told me before, I will complain with the type of service they have. It was worst than what I expected. Right after I told them my reference number, they told me that my account has been closed because of the technical what evers they told me.
I asked for an explanation why it was cancelled and who the hell gave the go signal that it has to be cancelled without informing the subscriber. I have this gut feeling that I am on the right track and that I can go on shouting at them telling how their service sucks. Which is true. How come they cancelled my application without informing me. And why did they cancelled my application when I have already paid the installation fee.
It took us 30 minutes of my precious time before he gave me the solution. He said that since the account has been already closed, there can be no other way to have it restored but to re-apply again. At first I hesitated but then I thought maybe I could give them another try, but I told them that they MUST install the modem before the week ends or else I will have no choice but to refund my payment.
I will have to wait and see until the end of this week. I hope this Wimax service is worth all the wait, if ever my application will materialize.
Oh well Globe i so hate you today.
4 comments:
Its's funny sis. When I started my blogspot, my very first post was about SMART BRO. Ikaw naman GLOBE WIMAX hahaaha!!!
hahahaha sissy :) ano ba yan!!! imporatnt talaga ang internet connection at dapat malaman nila para maka pili ng tamng provider amf.
hi amber, currently using globe wimax - so far di pa naman ganyan ang worst experience ko though i heard a lot of complaints already from my friend. My installation took only 4 days from my application. Im so excited and happy first I even posted it on my FB:) then after one week medyo bumagal na nga connection ( tulad ng comment nga ng isang friend ko) then wala pang 1 month meron na ako billing na dumating. nawala yung 30 days trial period plus yung amount nag worth ng almost 1,500 less pa dun yung 500 na application fee ko.eh i applied for plan 995 100mb. Anyways, nagbayad parin ako before ng due date. Then last week me nagpunta sa haus from globe nag check lang ng connection kung me problem daw i ccheck lang yung kinabit nila since nasa work ako si mother ang nag asikaso. Umakyat pa sa room ko sa taas ng haus dahil dun nakakabit yung antenna. So since walang info sa akin ang globe medyo taka me syempre for security reason, the next day nagpunta na me sa globe para ma verified kung nagpapunta nga sila ng tao. Guess what the stupid clerk said " minsan talaga meron sila pinapupunta pero hindi lahat pinupuntahan nila. Eh sabi ko wala naman ako request naintindihan ba niya kung bakit gusto ko mag confirm? Oo daw marami na rin sila complaints kasi yung iba di talaga totoo taga globe. I said kung ano action nila wala daw check nalang daw namin ang id ng pupunta.( as if impossible na makapagprovide ng FAKE id ) So para matapos nalang at di masayang ang pag halfday ko sa work, I ask nalang kung pede i verify nila na me pinapunta sila sa amin and guess what again di naman nila alam kung paano.. what kind of system ba meron nila lahat ng clerk nila dun me computer simple verification lang wala sila.. Pero sa pagbi Bill sobrang bilis.... As for connection speed hindi consistent ( you can check some FB group na meron din reklamo) - and worst Customer service .. pero siyempre iba iba naman experience:) Im still stuck w/ globe for 1 year. pampalubag loob at least nakakapag OL... Yan kasing haba na ng post mo hehe..Gudluck..
Hi there! Thanks for the infor about Globe.
I agree they have the worst Customer Service. I have applied for a postpaid plan with them and I also had a bad experience regarding their handling of the customer's complaints.
I told them yesterday that how come my account got cancelled without them informing me? Do they just wait for the subscriber to make a follow up for like the nth time?
I have no problem using Globe because I've been using it since I was in high school it's just that they don't stick with their promos.
And yeah I will have to agree that ang bilis nila maningil but their service sucks. I'm tjinking of cancelling my subscription to them and have my 500 refunded so as not to have any more problems with them in the future.
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