Wednesday, August 4, 2010

A very bad experience with Globe Wimax application

Last July 17, 2010 I went to Globe Business Center at SM Dasmariñas to inquire about the Globe Wimax Internet plan. And so the agent explained to me the service they can offer and i can say that it is pretty tempting so I applied for a 1mbps plan. They said that it will only take me a maximum 10 days for the modem to be installed in our house and I said okay, that would be fine. They also informed me that there will be a customer service representative that will call me to inform me of the installation date. They asked me to pay a 500 installation fee which I did and I went home right after the transaction.


It was July 19th when a CSR from Globe called me and informed me that they will install the modem the following day which is July 20th, anytime from 8 in the morning to 12 noon. So since I'm at work that day, I told them that my mother will be the one to attend to them. So the conversation went on smoothly. They even verified our home address and the nearest landmark to it. 


Come July 20th, no one from Globe showed up. So I thought they were not able to come because it was rainy that day (though yes, it is a silly excuse to think of). Still we waited the following day and the day after that. July 22nd when I called their customer service hotline to follow up. They told me that they cannot give me any feedback yet because my account is not yet activated in their system. So I asked the agent if I can have the land line number of Globe Business Center at Sm Dasmariñas so I can make a follow up as to what happened why no one showed up on the said schedule and they asked for apologies that they only share some limited informations and that they cannot give me the number of the Business Center. Instead they told me that if I want to make the transaction faster, I must go there personally to follow up.


It was a hassle and still I sticked to their word that it will be installed in 10 days or less so I waited until July 27th. July 28th I made a follow up again in their hotline and they told me that my account has been created and they are still checking the service because they went to a different address. I was informed that the encoded address was General Mariano Alvarez, Cavite instead of Dasmariñas, Cavite. I gave a mental note to myself to stay calm even though that moment I want to freaking shout to then because of their stupidity. Still, they assured me that they are fixing the problem, and that I should wait for 24-48 hours. 


48 hours passed and there's still no feedback. I made a follow up (again) last July 31 hoping that they might be able to install the modem the following day so I will be the one to attend to them. Again they told me that the support group is still checking with my concern and that (again) i should wait for another 24-48 hours. And yes I patiently waited. August 2 when i made another follow up and all I got was the same blah blah blahs as before. I am getting really impatient and really hot headed too.


Today, August 4, I made another follow and gave myself a mental note that If I don't get a decent explanation or a different explanation from what they have told me before, I will complain with the type of service they have. It was worst than what I expected. Right after I told them my reference number, they told me that my account has been closed because of the technical what evers they told me. 


I asked for an explanation why it was cancelled and who the hell gave the go signal that it has to be cancelled without informing the subscriber. I have this gut feeling that I am on the right track and that I can go on shouting at them telling how their service sucks. Which is true. How come they cancelled my application without informing me. And why did they cancelled my application when I have already paid the installation fee.


It took us 30 minutes of my precious time before he gave me the solution. He said that since the account has been already closed, there can be no other way to have it restored but to re-apply again. At first I hesitated but then I thought maybe I could give them another try, but I told them that they MUST install the modem before the week ends or else I will have no choice but to refund my payment.


I will have to wait and see until the end of this week. I hope this Wimax service is worth all the wait, if ever my application will materialize. 


Oh well Globe i so hate you today.